Policies

We strive to be as flexible as possible to make your stay on beautiful Salt Spring Island just right for you. We are open throughout the year. If there is something we can do to make your stay with us more comfortable, please let us know.

Preferred check-in time is between 4:00 p.m. and 6:00 p.m. (please let us know if expect to arrive at a different time). Check-out time is 11:00 am, however you are welcome to store your bags until afternoon ferry service. Due to insurance limitations, we do not offer pick-up or drop-off service to the ferries.

All our rooms are non-smoking. Smoking is permitted strictly outdoors only, away from open windows and other guests, and in the months of fire hazard (July and August), on the patios only with extreme caution. Sorry we do not take pets.

Cancellation Policy

Our space is quite limited, therefore reservations are regarded as commitments. Cancellations with adequate notice are subject to a booking fee of $25 per room. We issue transferable gift certificates for the full value of your payment in lieu of a refund for all cancellations made at least 14 days prior to check-in.

Without adequate notice of cancellation or reduced stay, there will be a charge of one night’s room rate for stays of 2 days or less, or one-half of the total reservation for stays of 3 nights or more. “No shows” or cancellations within 24 hours of arrival will be charged for their entire reservation. Group reservations of two rooms or more should plan on providing a non-refundable deposit 30 days prior to arrival.

Privacy of Your Information

In compliance with B.C.’s Personal Information Protection Act (PIPA) which became effective January 1,2004, please note that any information collected in the course of finalizing a reservation is for the sole purpose of guaranteeing the reservation and/or of satisfying the requirements of the B.C. Hotel Guest Registration Act. Your information will never be shared with another organization for research or promotional purposes – as always, confidentiality is not only what you expect but also what we respect.